Refund policy

REFUNDS AND REPLACEMENTS
Refunds and replacements can be requested if your 3D print is damaged, broken or is not as described. Please inspect your order upon receipt and contact us immediately, and within 7 full days if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You’ll also need the receipt or proof of purchase and we may request photographic proof of the fault to assess whether the product is genuinely faulty and determine if the problem is a major or minor failure.

To start an enquiry, you can contact us at connect@ultrasoundprints.com.au. If your request is accepted, we’ll arrange the replacement or refund.

WHEN WE ARE UNABLE TO OFFER A REFUND
Change of mind
As all products are custom-made to your specifications, we do not offer refunds, exchanges, or returns if you change your mind after placing your order. This includes situations where you are unhappy with your selected colour and personalisation details, or other customisation options that were approved at the time of ordering.

Incorrect information or customer error
Refunds will not be provided where an item has been produced exactly as requested, but the information, specifications, or customisation details supplied during the ordering process were incorrect. This includes errors in names, dates, colours, addresses, or any other details provided by the customer. It is the customer's responsibility to ensure all order information is accurate before submitting their order.

Please get in touch if you have questions or concerns about your specific item. 

We do not accept returns on sale items or gift cards.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at connect@ultrasoundprints.com.au.